We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@kingmoffatt.com. Please note that returns will need to be sent to the following address:
Hawthorn Crescent, Sligo Road, Carrick on Shannon, N41 P6W3
If your return is accepted, we’ll notify you by email. We will send you a suitable process for returning large appliances as well as instructions on how and where to send small appliance and technology packages. Items sent back to us without first requesting a return will not be accepted.
The shipping expenses for returns categorised as 'change of mind' will be the responsibility of the customer. Where free delivery was offered with purchase, the customer may also be liable for these charges and this amount may also be taken from the balance of the refund due, at the discretion of King and Moffatt Retail Ltd.
You can always contact us for any return question at sales@kingmoffatt.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately (within 48 hours of delivery) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@kingmoffatt.com.
